# Getting help
Information – Treezor API Status available at all times
A real-time status of the Treezor API services is available at treezor.statuspage.io (opens new window).
The answers to your questions may be available in the following articles:
- HTTP Status Codes returned by the API
- Card transactions Status, Authorization Notes, Codes, and Lifecycle
- KYC Status, Levels, and lifecycle
- SEPA Codes
- Cheques Codes, Errors, and Lifecycle
# Contacting Treezor Support
When opening a ticket (opens new window), make sure to provide:
- The request – The API request made, including the URI, the HTTP verb, and the payload.
- The response – The response returned by the API, including the HTTP Status Code and the payload.
- The expected behavior – The description of what should have occurred.
- The actual behavior – The description of what actually occurred.
- The date and time – The approximate date and time at which the request was sent (for us to check the logs).
The more detailed (opens new window) your message is, the better and quicker Treezor can assist!
Security – Never share your credentials with Treezor
You must redact the token or credentials when sharing an issue. If somebody asks for your credentials, report them immediately by opening a ticket (opens new window).
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