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Errors ​

The following API errors can be encountered when issuing cards.

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Caution – Only the legacy API sends the error code in HTTP errors

When handling errors with Connect, only the message attribute is returned.

Card errors ​

CodeMessage
32000Impossible to create card. SQL error
32001WSDI required
32002ItemSrc required
32003SecId required
32004SecValPos required
32005Apply_Fee required
32006PublicToken required
32007IsLive required
32008IssCode required
32009Tile, LastName, FirstName, Addrl1, City, Postcode, Country are required
32010LocDate(YYYY-MM-JJ) and LocTime(HHMMSS) are required
32011CreateImage is required (0 OR 1)
32012CreateType is required (0 OR 1)
32013ActivateNow is required (0 OR 1)
32014The StartDate format is MM/YY
32015The CardDesign is mandatory
32016PERMSGroup is mandatory
32017Replacement must have only 0 or 1 values
32018Delv_AddrL1, Delv_City, Delv_PostCode, Delv_County and Delv_Country are mandatory
32019IsLive must have only 0 or 1 values
32020CardManufacturer must have only TCT, AllPay, GNC, Gemalto, Nitecrest, Exceet, Thames values
32021ExternalAuth must have only 0 OR 1 values
32022Email is mandatory
32023Email is not valid
32024MailOrSMS must have only 0, 1 or 2 values
32025TxnCode required
32026ActMethod required
32027PAN required if Track2 and PublicToken are not present
32028Track2 required if ActivMethod is '4'
32029Track2 required if PAN and PublicToken are not present
32030PublicToken required if PAN and Track2 are not present
32031LocDate is mandatory
32032LocTime is mandatory
32033SmsBalance is mandatory: Possible Values: 0 OR False - Desactivate, 1 OR True - Activate, 2 OR No - Do not change current value
32034DOB is mandatory
32035ItemSrc is mandatory
32036AuthType required
32037CVV required
32038AccCode required
32039PAN required if AuthType == '1', '2', '3', '4' or '6' and PublicToken not present
32040PublicToken is null or not present. Impossible to convert the card
32041userId is mandatory
32042CardDesign is mandatory
32044expiryDate is mandatory
32045expiryDate is not a valid date
32046expiryDate must have this form YYYY-MM-DD
32047cardId is required
32048Error impossible to convert card
32049Error impossible to change PIN
32050newPin is mandatory
32051Impossible to activate card
32052Impossible to read the card
32053Impossible to create the card
32054Impossible to modify the card
32055Impossible to convert the card
32056Impossible to change the card's PIN
32057confirmPin is mandatory
32058Impossible to renew the card
32059Impossible to lock/unlock the card
32060lockStatus is required
32061permsGroup is required
32062cardDesign is required
32064User informations are incomplete: lastname, firstname, address1 and phone (or mobile) is required
32065Country code is invalid
32066Internal error. Impossible to create physical card
32067Impossible to create physical card: insertion impossible in database
32068User's phone or user's mobile required
32070Internal error. Impossible to create virtual card
32071limitPeriod is mandatory
32072limitType is mandatory
32073The cardId provided does not exist
32074The foreign option is mandatory. 0 or 1
32075The online option is mandatory. 0 or 1
32076The atm option is mandatory. 0 or 1
32077The nfc option is mandatory. 0 or 1
32078No perms group corresponds to the options provided
32079walletId is mandatory
32080The wallet does not exist
32081There is no product in the database. Impossible to create the card
32082The currency of the wallet must be the same as the product
32083The permsGroup does not exist
32084The card is already physical.
32085The card has been already converted.
32086Impossible to insert Card image.
32087Impossible to create card. The PIN is invalid
32088Impossible to change PIN. The current PIN is mandatory
32089Impossible to change PIN. The newPIN must be the same as the confirmPin
32090Impossible to create card. The cardPrint is mandatory
32091Impossible to create card. The cardPrint is invalid
32092Impossible to update card options (GPS)
32093Impossible to regenerate card (GPS)
32094Impossible to update card image
32095Card status can not be changed, current status of the card is not reversible Code. Card lost.
32096Card status can not be changed, current status of the card is not reversible Code. Card stolen.
32097Impossible to create card. sendToParent value 1, but there is no parent user id for the main user
32098Impossible to create card. Delivery address not complete. The parent user must have delivery address informations provided. (legalName, address1, address2, postcode, city and country)
32099Impossible to create card. Delivery address not complete. The user must have delivery address informations provided. (address1, address2, postcode, city and country)
32100Impossible to create card. Delivery address not complete in user's informations. The user must have full address informations provided. (address1, postcode, city and country)
32101Card limit exceeded
32102Erreur lors du cardUpdateDeliveryInfo (GPS)
32103Erreur lors du cardUpdateDeliveryInfo (GPS)
32104GPS Error happened when attempting to get all DPAN
32105GPS Error happened when attempting to get all DPAN WRONG Status code in Return
32106GPS Error happened when attempting to change status of Payment token
32107GPS Error happened when attempting to change status of Payment token - empty response
32108GPS Error happened when attempting to change status of Payment token - wrong action code returned
32109Exception raised while attempting to reactivate all DPAN linked to card
32111Card blocked.
32112mccRestrictionGroupId provided does not exist.
32113merchantRestrictionGroupId provided does not exist.
32114EmbossedName value is empty after sanitized, the characters accepted are : a-z, A-Z, 0-9, '-' and 'espace'
32113countryRestrictionGroupId provided does not exist.
32115batchDeliveryId must be an integer between 1 and 238323
32116batchDeliveryId can not be used. Not operational yet.
32117Delivery address is missing or incomplete. Impossible to convert the card. address1, city, postcode and country are mandatory
32118Wallet has a CANCELED status.
32119User has a CANCELED status.
32120User does not exist
32121Exception raised when a language is not in the Languages list
32122Missing program id in database
32123Invalid program id in database
32124The parentUserId does not exist
32125Missing Public Token
32126Missing clientId
32228Missing Public phone
32229Card status can not be changed, current status of the card is not reversible Code. Card locked internally.
32230Card status can not be changed, current status of the card is not reversible Code. Card is expired.
32231Card status is invalid
32232Invalid payment timeframe
34000The card must be already activated
34001The request is refused because the card has expired
34002Fail to renew card
34003The card must not be stolen or lost or destroyed
34004The card must be physical
34005Fail to replace card
34006The request is refused because it cannot be made during the month the card expires
32127Card is already activated
32128Please set card information in object
32129Impossible de renew_cards chez GPS
32130Please set card information in object
32131Impossible to create the card, the length of an address line must be less than 38 characters
32131Parent user not found, impossible to update card information
32132Impossible to create the card, user's assets are frozen
32133Impossible to create the card, parent user's assets are frozen
32134RestrictionGroupLimits value is invalid
32135Please fill in at least one limit among these: limitPaymentDay / paymentDailyLimit / limitPaymentWeek / limitPaymentMonth for this card.
32136Please fill in at least one limit among these: limitAtmDay / limitAtmWeek / limitAtmMonth for this card.
32137Please fill in at least one limit among these: limitPaymentDay / paymentDailyLimit / limitPaymentWeek / limitPaymentMonth for this card.
32138Please fill in at least one limit among these: limitAtmDay / limitAtmWeek / limitAtmMonth for this card.
32139Impossible to create card, the product is not activated.
32140Please provide at least one argument among these: userId / walletId to reassign this card.
32141The provided card is already activated and cannot be reassigned.
32142The provided card is lost or stolen and cannot be reassigned.
32143The provided card is not anonymous and cannot be reassigned.
32144Wallet does not exist.
32145The provided user's assets are frozen, the card cannot be reassigned.
32146The provided wallet has a user with frozen assets and cannot be reassigned.
32147This wallet type cannot be assigned.
32148Impossible to create card. The customizedInfo is invalid
32149Impossible to create card. The embossLegalName and the customizedInfo cannot both be specified
32150Impossible to create card, cardLanguages has a wrong format (alphabetic, 8 char. max, format ISO 639-1)
32151Unrecognized card renewOption
32152Invalid card renewOption given the card status
32153Card status cannot be changed, current status of the card is not reversible Code. Card destroyed
32154Card expiry date failed to update
32155Card not found
32156Unable to create card. The letterCustomizedInfo is invalid
32157Unable to create card. The card type is missing
32158Unable to create card. The freeCustomizedInfo is invalid
32159Unable to create card. DeliveryMethod value must be 0, 1 or 2
32160Unable to create card. The pinMailer is invalid
32161Unable to create card. The pinMailer is not supported by this product
32162Unable to create card. The logoBackId is invalid
32163Unable to create card. The logoId is invalid
32164Unable to save card. The maskedPan is mandatory
32165Unable to save card. The startDate is mandatory
32166Unable to save card. The expiryDate is mandatory
32167The request is refused because the value of the renewalType field must be A or N
32168CardTag exceeds 50 characters
32169The provided card is lost and cannot be reassigned.
32170The provided card is stolen and cannot be reassigned.
32171The provided card is expired and cannot be reassigned.
32172The provided card is destroyed and cannot be reassigned.
32173The provided card is locked by Treezor and cannot be reassigned.
32174Wallet assignment is not allowed on this card
107000Impossible to reach server, please try again later
107001An error occurred, please try again later
107002Missing argument. You should provide cardId or publicToken
107003Invalid argument
107004No card found
107005Duplicated record
107006Invalid argument lockStatus
107007Impossible to change the card status
107008Impossible to read the card
107009Impossible to activate card
107010Impossible to convert virtual card
107011Impossible to update card's options
107012Impossible to get cardImage
107013Impossible to unblock card's PIN code
109001cardProduct Id does not exist
109002The currencyCode format must follow the norm : Code ISO 4217
109003The countryCode format must follow the norm : ISO-3166-1 alpha-2
109004cardPrint print_reference does not exist
109005cardProduct Id already used
109006clientId does not exist
109007The network can only be mastercard or visa
109008The status should be active, blocked and canceled
120100Impossible to modify limits

Card image errors ​

CodeMessage
62000The cardId does not exist.
62001No card image found
62002cardId mandatory
62003cardimage mandatory (not empty)
62004Connection socket error
62005Writing in socket error
62006The response image is empty
62007Internal error socket
62008The card has a LOST or STOLEN status
62009Missing argument encryptionMethod (encryptionPublicKey provided)
62010Missing argument encryptionPublicKey (encryptionMethod provided)
62011Invalid encryption method

Card digitalization errors ​

CodeMessage
77000cardDigitalization Id does not exist
77001No linked card retrieved
77002The new status that you want to apply to this card is not authorized
77003The status change has failed due to a technical error.
77004This service is not available; only GET and PUT are implemented.
77005Card_id is mandatory to perform the Update of the Status
77006Get the Payment Token Information at provider failed - Status Code is not valid
77007The Get Payment Token Failed due to the presence of two objects instead of one
77008The Get Payment Token Failed due to the fact that the first object retrieved is empty
77009PaymentToken_id is missing.
77010Proc_Code is missing.
77011Unknown proc code.
77012The provided status is invalid
77013The provided reason code is invalid
77014The DPAN is deactivated, unable to update
77015Error, The SMS has not been sent
77016The Provided Card is already suspended.
77017The provided card is already deactivated.
77018The provided card is already activated.
99001Impossible to reach server, please try again later
99002Service response is KO, please try again later

Restriction group errors ​

CodeMessage
82000MCC restriction group Id does not exist
82001MCC restriction group array validation failed
82002Status provided is not correct
82003MCC restriction group Id does not exist
81004Error appending MCC restriction group
83000Merchant restriction group Id does not exist
83001Merchant restriction group array validation failed
83002Status provided is not correct
83003Merchant restriction group Id does not exist
82004Error appending Merchant Id restriction group
82005Start date provided is incorrect
82006MerchantsOperation can be only add or remove
82007You have no merchants deleted
82008The number of merchants exceeded the max authorized, please try again with a smaller number
84000Country restriction group Id does not exist
84001Country restriction group array validation failed
84002Status provided is not correct
84003Country restriction group Id does not exist
84004Error appending Country restriction group
94000The type does not exist
94001The ID does not exist
94002Impossible to reach server, please try again later
94003Service response is KO, please try again later
94004Error using restriction groups
94005Service response is empty, please try again later
94006Impossible to format response, please try again later
94007Duplicated Record
94008More than 100,000 records have been found, please refine your request
94009Invalid Data
94010Missing Data
94011No Record Found
94012An error occurred, please try again later