Users

Users refer to your end users, whether they represent legal entities or physical persons. They can be directly created and managed from your Dashboard.

Accessing your users

You may access your user information by:

• Taking advantage of the main Search toolbar
• Navigating the All Users view

Search toolbar

The Dashboard main toolbar provides a series of user attributes-based search fields.

You may take advantage of the search fields available in the main toolbar to find a specific user based on its:

• User Id – Corresponds to the userId automatically generated by Treezor when creating a user.
• User Tag – Corresponds to the userTag, a field you can populate to suit your needs.
• Email – The email provided during the user creation.
• Name – Takes into account the firstName, lastName, legalName and email provided during the user creation.

Once one of the fields is populated, click on the "Search" button to launch the search.

Tip – Additional search fields

• Card – Use the cardId or the publicToken of the Card.
• Wallet – Use the walletId generated by Treezor upon creating a Wallet.

All Users view

The All Users view provides a table listing all your users with some key information. Upon clicking on a user, it opens the corresponding profile in the Profiles Board view.

To help you navigate through the list, you have the following filters available:

• User type – Allows you to display only one type of user (physical user, business user, non-governmental organization or governmental organization).
• Date range – Allows you to display only users within a specific timeframe.
• User status – Allows you to display only users with the selected status (Pending, Validated, Canceled).

Click on the “Clear” button on the rightmost side of the filters section to reset all the filters.

Navigating the user’s profile

Profile boards view

The Profile Boards view is empty until you’ve performed a search or selected a user-related object.

The view then displays as many tabs as there are selected users, with exhaustive information to navigate through.

User information

Once a user is selected, all the information is broken down into tabs for you to easily manage.

	Tab	Description
	Overview	All the key information about the user, such as their identity, contact information, creation and modification dates, KYC Status and financial data.
	KYC / KYB	For you to follow the user KYC process, and request for a review. Find out more in the KYC article.
	Children Users / Company members	The list of Children Users attached to the currently selected user. When clicking on the "Add Child" button, the Create User view is displayed and set up with the child creation path, with the currently selected user already defined as a parent.
	Wallets	All the user Wallets for you to manage. Find out more in the Wallets article.
	Cards	All the user Cards for you to manage. Find out more in the Cards article.
	Beneficiaries	All the user external accounts, sorted by usage. Find out more in the Beneficiaries article.

Children users

Hierarchical relations can exist between users, such as:

• Family relations (a parent and actual children, usually minor).
• Ownership relations between a company and its shareholders and representative.
• Company relations with their employees.

Because declarative data changes depending on the use case, the Dashboard offers as much context as possible, with specific tab names ("Children users" for physical users, "Company members" for legal entities), and the relevant user creation path when clicking on the "Add Child" button.

A few use case examples are available in the API Guides.

Creating users

There are multiple ways to access the Create User view, whether it is directly from the Navigation menu or the buttons located in the various views. This offers a series of creation paths tailored to the context.

The creation paths are exhaustive so you can fill in all the information at once, including:

• Fill declarative data
• Upload documents
• Declare tax residence
• Create children users (company numbers, employees, parent-children relations, etc.)

Information to fill in may differ depending on the creation path and your own model. Please note that non-required information and documents may be updated after the user creation (but before requesting a KYC Review).

Specific options

Here are a few specific features that may be available depending on your path.

Options	Physical	Business	Self-Employed
Select parent Enter the parent user ID to create hierarchical relation.
Prefill data Use legal registration number to prefill data.
Add company members Create hierarchical relations and declare shareholders and legal representatives.

Managing users

Update user information

If you have the relevant rights, you can update existing user information.

Make sure the provided data is in accordance with the Compliance rules in terms of KYC.

Manage user tax residence

When declaring the tax residence, you need to provide the country and Tax Identification Number (TIN) of the user (optional for all the countries except for US taxpayers).

It is possible to edit the user Tax Residence by clicking on the "More" button (vertical ellipsis) of the dedicated section, and selecting the "Edit tax residences" option in the menu.

As a result, the Tax residences popup is displayed, allowing you to manage the user's tax residence.

Click on the "Add Tax Residence" button to declare a new tax residence. Fill in the displayed fields with the relevant country and Tax Identification Number, then "Save Changes" to complete your new declaration.

Deactivate a User

When a User is not in business with you anymore, you may deactivate them.

Prerequisites – To Deactivate a User

• The Balance of all of their Wallets must be 0
• No card transaction authorization can be pending

To deactivate a user, you can use the "Deactivate user" button accessible from their profile. This action is irreversible.

A success message is then displayed in the top of the view and the user status becomes "Canceled".

Note – Users can't be deleted

For regulatory reasons, users can't be deleted. Once deactivated, they will still be displayed in the user list, with a "Canceled" status.

Managing SCA devices

The Dashboard allows you to manage the devices used by the end user for Strong Customer Authentication (SCA).

You may find information about SCA devices in the Profile Boards view, Profile tab, if enabled in the Configuration. Each device corresponds to a created SCA Wallet for the selected user on either:

• A mobile device (SDK implementation)
• A web browser (Web Native implementation)

The following information is available regarding an SCA device: status, creation date, device information (web or mobile), and the tag (custom information).

Additionally, the section displays:

• A pick-list when several devices are registered.
• The lock reason and message when the device is locked.
• The “More” button (vertical ellipsis) to access commands.

The following device statuses are available:

• Passcode missing – The user has to define their PIN (initially or after a reset request).
• Active – The user has defined their PIN. The device may be used for SCA.
• Locked – The device has been locked.

Available commands depend on the device status and your User Role:

	Command	Description
	Reset PIN	Allows you to send a request to the end user to reset their SCA PIN code. For mobile devices only.  Should only be done if you're sure of the user identity.
	Secure SCA	Allows you to lock the device, hence not allowing the user go through strong customer authentication.
	Unlock SCA	Allows you to unlock the device. Should only be done if you're sure of the user identity.
	Delete SCA	Allows you to delete the device.
	View deleted devices	Allows you to access the list of all the devices that used to be enrolled. This may prove useful for customer services and fraud analysis for instance.

Securing SCA on a device

You may lock the device used for Strong Customer Authentication by using the "Secure SCA on this device" command.

When doing so, you are prompted to select a reason for securing the device, and you can add a securing message. As a result, the device is "Locked" and the entered information is displayed in the "Lock reason" and "Message" fields.

Security – End user information must be verified prior to unlocking

The "Unlock SCA for this device" and "Reset PIN" commands are available, but should be used with caution. It is your responsibility to make sure the user information is accurate to avoid any kind of fraudulent behavior.