KYC

Know Your Customer (KYC) refers to the verification of your users' identity. Part of this process consists in submitting documents to Treezor for validation, which can be done from the Dashboard.

Reading – Know Your Customer

Learn more about the user verification process with the dedicated KYC article.

Accessing user KYC information

You may access KYC information for a specific user in the Profiles Board view, KYC tab once a user is selected (learn more about accessing user information).

The KYC tab is made up of the following sections:

• Global KYC Status – Provides information about the KYC Status of the selected user
• Additional vigilance measure – Provides the status of additional verification measures if any
• KYC documents to review – Lists the documents to be reviewed for the selected user
• KYC documents processed – Lists the documents that you've reviewed for the selected user

In the upper right corner, the following commands are available:

• Add KYC Document – Allows you to upload KYC documents
• Submit KYC to Treezor – Allows you to request a KYC review by Treezor

Global KYC Status

The Global KYC Status section provides information about the KYC Status of the selected user.

The following fields are displayed:

Field	Description
KYC Type	Can be one of the following values depending on the way documents are uploaded applied: Classic – End user provided documents through your web application (or documents were uploaded by your Dashboard Users) Liveness – End user followed a live verification process to check identity.
KYC Level	Indicates the level of confidence in the level of KYC Review status. Read more in the KYC Levels article.
KYC Review	Indicates the current KYC Review status of the User. Read more in the KYC Review status article.
Comment	The comment left by Treezor's team regarding the KYC status.

In addition, the "See History" button opens the KYC History popup, in which you can see the past values for the aformentioned fields.

Additional vigilance measure

Additional vigilance measures might be necessary to complete the user validation process. If so, you can check the status in the corresponding section.

The following information is available:

• Status – Pending or Settled (if the wallet received at least 1 payin (SCT) with a "Settled" status).
• Incoming transfers – Indicates the amount (sum) and the number of payins (SCT) with a "Settled" status.

When clicking on the "See details" button, the Additional vigilance measure popup is displayed, providing the list of SCT payins made with the following key attributes: Operation date, Type, Date, Transmitter, Amount, and Status.

KYC documents to review

This section lists documents that you must review prior to requesting a KYC review to Treezor.

Documents are displayed if:

• The end user uploaded documents from your application
• Your Dashboard Users uploaded a document for your end users

The following commands are available:

	Action	Description
	Review document	Opens the read-only version of the Document to review popup, allowing you to validate or refuse the document.
	Delete document	Deletes the document.

Document to review popup

The Document to review popup displays a preview of the uploaded document on the left-hand side, and details of the document on the right.

In order to review a document:

1. Click on the "Validated" or "Refused" chip depending on your choice.
2. Add a comment in the "Company comment" field if necessary.
3. Click on the now enabled "Submit" button.

Once reviewed, the document is displayed in the Documents processed section.

KYC documents processed

The KYC documents processed section lists all documents that have been prereviewed and/or submitted to Treezor.

The actions column provides the following commands:

	Action	Description
	View	Opens the read-only version of the Document to review popup.
	Download	Downloads the document.
	Delete	Deletes the document.

Uploading KYC Documents

Usually, end users are the ones uploading their KYC documents through your application. In some cases, however, your Dashboard Users might upload documents for the end users.

When clicking on the "Add KYC Document" button, the Upload KYC document popup is displayed. From there, you can select a document type, then upload the file while abiding by the requested format and weight.

If the upload is successful, the document appears in the KYC documents to review section.

Pre-reviewing a document

When using the upload of documents with pre-review feature, you can see all pending pre-review Users in the User docs prending pre-review view of the Dashboard.

The table displays a line listing pending documents for each user (identified by the User ID) with at least one document requiring prereview.

Document chips are color-coded as follows:

• Yellow – The document needs pre-review (no company status selected yet)
• Red – The document has been refused

When clicking on a document chip, the corresponding Preview Document popup is displayed, allowing you to review the document information (in the same way as the Document to review popup).

To validate or reject a document, select the correspoding "Company status" (either "Validated" or "Refused") and click on the "Submit" button to complete your review.

Requesting a KYC review by Treezor

When all the necessary documents have been uploaded and properly pre-reviewed, you can request a review from Treezor.

To do so, click on the "Submit KYC to Treezor" button located in the upper right corner of the Profiles Board view, KYC tab.

Information – In Production, your company is verified by Treezor Compliance team

Verification usually takes about 24h, but may take up to 48h or more (working days only).