Errors

The following API errors can be encountered when dealing with user verification.

Caution – Only the legacy API sends the error code in HTTP errors

When handling errors with Connect, only the message attribute is returned.

Documents

Code	Message
60000	The user does not exist or he is in canceled status
60001	File not uploaded. The file is empty
60002	The file type is not permitted
60003	This document type is not permitted
60004	Impossible to save the document
60005	Impossible to connect to the file server
60006	Impossible to upload the document into the container
60007	Impossible to read the file into the container
60008	Impossible to update the document into database
60009	Error when reading document
60010	Impossible to cancel this Document, already in CANCELED status
60011	Impossible to update this Document, not exists
60012	statusId incorrect.
60013	Impossible to verify canceled status
60014	Impossible to update this document
60017	Image is empty
60019	documentId is mandatory.
60020	documentStatusId is mandatory.
60021	The document must be in a PENDING status
60024	The documentTypeId is empty or you provide a wrong documentTypeId value
60025	Wrong value for documentStatusId
60026	documentId not valid
60027	statusId is mandatory.
60028	When the document is a taxStatement or an exemptionStatement, the field residenceId is mandatory
60029	When the document is not a taxStatement nor an exemptionStatement, the field residenceId should not be provided
60030	The residenceId you provided does not match a valid entry in the taxResidence database
60031	The residenceId you provided has been deleted
60032	userId is missing
60033	Impossible to create the document, The number of objects is exceeded or the quota of your space is saturated
60034	Impossible to update the status, this document is canceled
60035	Impossible to get URL, this document does not exist
60036	The document source is not valid or not in the list
60037	Impossible to create the temporaryUrl for the document. Please retry later
60038	name is mandatory.
60039	Document not found in database.
60040	Update document status with error
60041	fileExtension is missing
60042	FileExtension is not valid or not in the list
60043	The request must contain documentHash when documentId is in params .
60044	Document already cancel or validate, this document, this document is not pending status
60045	The documentHash is invalid
60046	fileExtension is not correct

Tax Residences

Code	Message
101001	taxPayerId and liabilityWaiver are both present
101002	taxResidence doesn't exist
101003	Country is not in the following format: ISO 3166-1 alpha 2
101004	taxPayerId is invalid
101005	taxResidence is deleted, impossible to update this taxResidence
101006	taxPayerId and liabilityWaiver, at least one must be present